Where I plug into the Service Outline

(Selections shown, tied to what I will own or co‑lead for clients.)

• Business Transformation and Strategy: Strategic Vision Implementation and Legacy System & Capability Building. I translate strategy into OKR and review cadences, design capability handoffs, and coach leaders through the first full cycle, from plan to proof.
• Financial Performance and Analytics: Cash Flow Optimization, Working Capital, and Performance Metrics I install the meeting rhythm and role clarity that make the ICBST financial modules and KPI dictionaries actionable every week.
• Revenue Growth and Sales Optimization: Sales Process Design and Customer Retention. I tune CRM behaviors, pipeline hygiene, and cross‑functional reviews so sales, ops, and finance operate from one forecast.
• Operational Excellence and Process Improvement: Lean redesigns, MOS dashboards, and continuous improvement My LSSGB credibility helps frontline teams adopt value‑stream changes and daily control routines.
• Leadership Development and Change Management: Executive coaching, management training, pipeline development, and sustained adoption. I integrate leadership workshops, engagement measures, and change frameworks into the operating cadence.
• Specialized Consulting: Hands‑on implementation and lifecycle I co‑lead rapid

stabilization, then guide the LifeCycle phase so behavior change becomes durable.

How my work maps to the Service to Pillar Alignment

• P1 Measurement & Clarity: Stand up KPI dictionaries, weekly cash reviews, AR/AP discipline, and leadership usage of the ICBST Outcome: decisions improve in real time.
• P2 Leadership & Accountability: Executive and manager playbooks, role clarity, coaching pods, and a consistent review rhythm. Outcome: leaders model the behaviors the system
• P3 Process & Efficiency: Lean events, MOS, and workload balancing that remove Outcome: throughput rises without chaos.
• P4 Culture & Engagement: Engagement and retention levers, mentorship pipelines, and team performance rituals that make adoption stick. Outcome: lower churn, higher ownership.
• P5 Growth & Sustainability: Align market expansion and revenue programs with capacity, succession, and capability building, so wins Outcome: growth without rework or burnout.